1. Usually, we offer one year warranty to our customers and the normal fireplace useful life can be more than one year, and free of spare parts will be dispatched together with the next normal orders.
  2. Four times quality control. First is material incoming inspection, second is the manufacturing progress inspection, third is final total function inspection, fourth is the packing inspection. The defective faulty rate will be less than 0.2%, the defective products will be recalled and returned to us within guarantee period, we will provide the necessary vulnerable spare parts together with the normal order and fireplaces.
  3. Usually the production time after getting deposit is 30~60days, which depends on the quantity and models.
  4. Yes, OEM and ODM is available, printing customers’ LOGO is acceptable.
  5. The samples will be ready for 7~25days by UPS, FEDEX, DHL or TNT.
  6. You can get the samples after negotiating with our sales manager.
  7. We are a manufacturer, welcome to visit our plant at any time, we are in Taicang city, near Shanghai, around one hour’s driving.